FREQUENTLY ASKED QUESTIONS

Alex Mallett Jewellery is based in Mid-Cornwall, UK.

Absolutely! We welcome personal touches and are happy to discuss any changes or custom work.

We are a small studio jewellers and don't have a physical shop front but you are welcome to visit by appointment to see a selection of work or discuss a commission.

No, none of the precious metals and alloys we use contain nickel.

Absolutely! We're always delighted to reuse, repurpose, remake and upcycle!

You can purchase a handy cardboard ring sizer (https://www.alexmallettjewellery.com/product-page/ring-sizer)from us. If you decide to go on to buy a piece of jewellery from us then the cost of the ring sizer will be deducted from your jewellery price. Alternatively, head in to a high street jeweller and they will be able to help you. Bear in mind that if you are looking for a ring with a wider than average band then it may be advisable to add an extra size to achieve a comfortable fit. For more information, please visit our Sizing (javascript:void(0))page.

If you are able to take one of the recipient's ring to a high street jeweller, they will be able to measure the size for you. If you can't take the ring to a jeweller then an alternative method is to measure across the inner diameter of the band which we can convert to a size. This method is not very exact so it is definitely preferable to have a ring sized at a jewellers if at all possible! Bear in mind that the width of the band will affect the fit. If ordering a ring significantly wider or narrower than the one you measured then it may be advisable to step up or down a size respectively. For more information, please visit our Sizing (javascript:void(0))page.

Our one-off jewellery pieces will posted within 3 business days wherever possible, despatched by Royal Mail 1st class or special delivery. International orders can take 5-10 business days for delivery or sometimes longer. Please see our Shipping (javascript:void(0))information for more details. Made to order and customised pieces can take up to 3 weeks and the despatch time will be noted on the individual item page. Commission work timeframes will be dependant on the complexity of the piece requested. Visit our commissions (javascript:void(0))page for more information.

If you are not entirely satisfied you can return your jewellery within 30 days in its original unworn condition (trying on is fine) of receiving for a full refund. Stud and hook earrings and other piercings cannot be returned for hygiene reasons. Return of customised or bespoke pieces may be subject to a fee for alteration and re-stocking. Commission pieces cannot be returned for refund. If there is a fault or defect with your jewellery you can return within 30 days for a refund or replacement. Postage will not be refunded unless there is a fault or defect with your jewellery. All of our jewellery is covered by our guarantee that entitles you to free repairs should the need arise for a period of 3 years from purchase. See our Returns, Cancellations and Guarentees (javascript:void(0))page for more information.